Sales Policy of Artsupply.com
you for placing an order with ArtSupply.com.
We are honored to be part of your creative process.
Here are our basic sales policies.
Your feedback is most appreciated.
You are the reason we are in business.
CUSTOM CUTS. All custom cut orders are finalized upon placement. We do not refund money on any custom cut order after it is placed. There may be instances when the order is not yet processed. Call us immediately to see if the order can be modified, but if it in process already, no refund will be given
COUPON CODES: All coupon codes vary from product to product and from sale to sale and vary in duration also. But all of them have some common elements, such as they do not apply to items that are currently on sale. On sale means lower then our everyday discount price. No coupons will apply to certain items that are restricted from being lowered due to what is called MAP pricing or the minimum allowed price, allowed by the manufacturer. Certain manufacturers, such as Artograph, Golden and others have a strict MAP pricing policy.
RETURN POLICY: ArtSupply.com offers a 10 day return policy on many but not all items upon receiving your order. There are no returns on Foam or Gator Board. Please make sure you are buying the board you want, we do not take Foam or Gator Board back. For other products,If the product is unopened and in its original packaging and you would like to return it please email us or call us at (888) 202 8215 for details. In most cases return shipping can be arranged with the shipper of your choice, but we will be unable to accept the return if the shipment is lost or damaged. Freight charges are non-refundable and there is a 25%-35% restocking charge on all items.
An authorization from an ArtSupply.Com representative is required before shipping the order back to us.
In the event your items were damaged in transit to you, either refuse the package or sign for it with a description of the visible damage. Please contact us as soon as possible so a freight claim can be made and we can replace the damaged items.
GROSS ERRORS IN PRICING AND SHIPPING RATES.
Due to the nature of online sales, occasionally gross errors in pricing and shipping rates may appear. We do our best to minimized this and also we do our best to honor our quoted rates. However, due to the discounts we offer on all our merchandise, we cannot honor gross errors in price and shipping costs. In the event of a gross error, which can vary depending on the items, we retain the right to contact you regarding the order and to attempt to rectify the order. We retain the right to cancel the order if an agreement cannot be made in regards to collecting or refunding the amount over or under changed.
YOU HAVE 72 HOURS TO MAKE THE CLAIM FOR DAMAGED ITEMS: PLEASE LOOK AT YOUR ITEMS UPON RECEIVING THEM. If the item has a manufactured flaw, please contact us within 7 days at 888-202-8512 or [email protected] and we will help you get a replacement item from the manufacturer of the product. ArtSupply.com cannot be held responsible for any damages due to handling, misuse of a product or damages resulting from misuse or improper handling of any product sold. Damage claims do not apply to fragile items such as pastels cracked in transit .
We are committed to addressing your needs in the most efficient,
ethical and caring manner possible.
Always feel free to call us with any questions.