"I wanted to thank you for sending out my order so quickly.  I truly appreciate it.  Your company really brings back faith in customer service.  I would have to say that you go above and beyond in servicing your customers.  Again, thank you so much.  " Sandy C, ArtSupply.Com Customer
 

The following are the policy and practices of ArtSupply.Com, Genesis Art Supply concerning the shipment of your purchase.

 

TRACKING NUMBERS

  • You will be emailed a tracking number when your order is shipped.

CONTACTING THE SHIPPING DEPARTMENT

  • For inquiries on orders regarding shipping please email info@artsupply.com or call us at 773-292-2990

SHIPPING TIME

Most orders will ship within 2 business days of receipt. If the processing time will be longer you will be notified by email of expected ship date.
If you need your order by a certain date please let us know in your order comments, by email, or by phone and we will do our best to expedite your order (this may result in higher shipping charges).


Orders may ship by UPS, Fed Ex, or USPS depending on location and items ordered.
When possible please inspect packages upon delivery.

Damages or errors in shipment need to be reported within 24hrs of receipt.


 

INTERNATIONAL SHIPMENT POLICY

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Some items cannot ship outside of the US. This includes any hazardous or flammable materials.
Notification will be given if this applies.



International orders are shipped by the United States Postal Service thru Express Mail (3-5 day service)and Priority Mail (6-10 day service), and also by UPS.

Shipping charges will be calculated on request and an email will be sent for your approval within 2-3 business days. Orders will not ship without your approval. A phone number is required for delivery.

**The recipient is responsible for all taxes, duties, and brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents, as the correct value must be provided.

***We do not mark packages as gifts or samples; all prices will be shown for custom clearance.